Service Planning Administrator
Job Description
Join a friendly and supportive team where you'll coordinate engineer schedules, manage customer enquiries and help keep daily service operations running smoothly. This is a varied, fast-paced role offering genuine development opportunities, exposure to different areas of the business and the chance to play a key part in delivering an excellent customer experience.
Client Details
Our client is a well-established international organisation with a strong reputation for delivering high-quality products and services across a diverse customer base. With a collaborative culture and a focus on continuous improvement, they provide employees with long-term career opportunities, ongoing development and the chance to make a real impact within a supportive team environment.
Description
As a Service Planning Administrator, you will be responsible for supporting the day-to-day coordination of service operations while delivering excellent customer service.
- Scheduling and organising engineer workloads and diaries
- Allocating service jobs geographically to maximise efficiency
- Acting as a key point of contact for customers and field-based engineers
- Managing customer enquiries via telephone and email
- Prioritising workloads to ensure service levels are maintained
- Updating and maintaining accurate records within internal systems
- Supporting the wider service team with administrative activities
- Assisting with reporting and operational administration as required
- Building strong relationships with customers and internal stakeholders
- Supporting additional administrative functions as the role develops
Profile
A successful 'Service Planning Administrator' should have:
- Previous experience within a scheduling, coordination or service administration role
- Strong customer service experience gained in a busy environment
- Excellent telephone and communication skills
- Experience handling customer enquiries and resolving issues effectively
- Strong organisational and prioritisation abilities
- High attention to detail and accuracy
- Confidence managing multiple tasks simultaneously
- Good IT skills including Microsoft Office
- Experience using Dynamics 365 would be advantageous
- SAP experience would be beneficial but is not essential
- A proactive and team-oriented approach
Job Offer
- Permanent Service Planning Administrator position based in Leighton Buzzard.
- Salary of £32,000, dependent on the level of experience.
If you're interested in this role, apply now!