Job Details

Newcastle upon Tyne | Excellent Benefits | Hybrid Working After 6 Months

Ready to take the next step in your career? Turn your experience in customer service, insurance or financial services into an exciting opportunity with excellent benefits and real career potential.

We're looking for motivated, customer-focused individuals to join a busy Settlements team as a Claims Handler. Whether you have experience in insurance, claims, banking, financial services or a customer-facing role, this is an opportunity to develop specialist skills and build a rewarding career.

No previous claims experience is essential. If you're confident communicating with customers, enjoy solving problems and have excellent attention to detail, we'd love to hear from you.

You'll manage insurance claims through to resolution, helping customers navigate the claims process and ensuring outcomes are fair, accurate and efficient.

You'll investigate claims, review supporting documentation, liaise with customers and third parties, and make informed decisions in line with established procedures and regulatory requirements. Full training and ongoing support will help you develop your expertise and progress.

• Managing a portfolio of claims from initial notification through to settlement.
• Reviewing claim information and supporting documentation to determine appropriate outcomes.
• Keeping customers informed and delivering a professional, reassuring service.
• Liaising with third parties, suppliers and internal stakeholders to progress cases.
• Negotiating settlements and helping achieve fair, accurate resolutions.
• Maintaining accurate records and updating systems.
• Identifying potential fraud indicators, risks and issues requiring escalation.
• Meeting customer service, quality, compliance and productivity targets.

We're looking for people with the right attitude, transferable skills and enthusiasm to learn.

Your experience could come from:

• Insurance, including claims, policy administration, renewals or customer support.
• Claims handling, settlements, complaints, investigations or case management.
• Banking, financial services or another regulated environment.
• Customer service roles involving complex queries, problem-solving or sensitive information.

You'll also have:

• Excellent communication and customer service skills.
• Strong attention to detail and sound decision-making abilities.
• The ability to manage multiple cases and competing priorities.
• A practical, solutions-focused approach.
• Good IT skills and accurate record-keeping abilities.
• A professional approach to confidentiality and compliance.
• A willingness to learn, develop and take ownership of your work.

Previous claims experience is advantageous, but candidates from financial services and customer-focused backgrounds are encouraged to apply.

Enjoy a fantastic benefits package designed to reward your contribution and support your wellbeing:

• Generous pension: Up to 7.5% employer contribution, depending on your contributions.
• Annual bonus: Performance-related bonus to reward your contribution.
• 7.2 weeks' annual leave: With the option to purchase additional holiday.
• Colleague discounts: Save 10-15% with a Colleague Clubcard, plus a second card to share.
• Virtual GP service: Access to virtual GP appointments for you and your family.
• Enhanced parental leave: Additional support for you and your family.
• Save and buy as you earn: Access to employee savings and share-purchase opportunities, subject to eligibility.
• Career development: Ongoing training, learning opportunities and potential career progression.
• Supportive team: Join an environment where you'll receive guidance and opportunities to grow.

You'll initially work on-site in Newcastle, allowing you to learn the role, build relationships and receive the support needed to succeed.

After approximately six months, you'll have the opportunity to move to a predominantly home-based arrangement, typically attending the Newcastle office just one or two days per month, subject to training completion and hybrid-working requirements.

Enjoy the opportunity to build your career while gaining greater flexibility and work-life balance.

Whether you're already working in insurance or looking to move from banking, financial services or customer service, this role offers the chance to develop valuable specialist skills in a supportive environment.

You'll gain experience in claims assessment and settlements, strengthen your decision-making and problem-solving skills, and access ongoing learning and career development opportunities.

Interested in taking the next step?

If you're customer-focused, detail-oriented and ready to build your career in claims, apply today to find out more!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.