Customer Liaison Officer
Job Description
We-are recruiting for a Client-Liaison Officers to work within their Customer Services Team.- This is a full-time role, with the option of hybrid working, based in Staines Upon Thames.
Client Liaison Officers provide essential administrative support in processing accreditation case work from initial customer enquiry to maintenance of accreditation at a pace, quality and cost which meets customer expectations-and business objectives.- objectives.
This customer service and administrative role is a key interface between our customers, technical staff, sub-contractors and the public.
As a Customer Liaison Officer, you will:
Client Liaison Officers provide essential administrative support in processing accreditation case work from initial customer enquiry to maintenance of accreditation at a pace, quality and cost which meets customer expectations-and business objectives.- objectives.
This customer service and administrative role is a key interface between our customers, technical staff, sub-contractors and the public.
As a Customer Liaison Officer, you will:
- Coordinate visit arrangements
- Provide customers with visit confirmations and quotes
- Coordinate and book travel arrangements
- Progress accreditation casework in line with company process and policy
- Maintain and update databases
- Respond to internal and external enquiries
- Perform general administration tasks
- Support other teams and departments
- Assist in organising meetings
- Have excellent customer service skills
- Display accurate written and clear verbal communication skills
- Have demonstrable experience of working as part of a team
- Be able to prioritise workload to meet deadlines
- Have good knowledge of Microsoft Office software