Job Details

Connection Agreements Coordinator

-30,816.00 | 7.5% bonus | Permanent | Energy House, Crawley RH10

Are you highly organised, accurate and confident communicating with customers? Join UK Power Networks as a Connection Agreements Coordinator and help ensure customer agreements and records are managed efficiently, securely and in line with regulatory requirements.

Working within Finance and reporting to the Billing and Agreements Manager, you will join a small team responsible for preparing and administering customer connection agreements and agreed variations. As a key contact for customers and their representatives, you will provide clear information, resolve enquiries and maintain complete, up-to-date records.

What you'll do:

• Prepare and administer connection agreements and agreed changes.
• Respond to customer enquiries by email and telephone, explaining available options clearly.
• Update standing data and connection records accurately.
• Monitor the issue, return and filing of agreements.
• Work with internal colleagues and external customers to obtain information and resolve queries.
• Handle sensitive information in line with UK GDPR, confidentiality and regulatory requirements.You will be a strong communicator who can organise a varied workload, manage high volumes of enquiries and maintain accurate records. You will also bring:
• Five GCSEs at grades 9-4 or A*-C, including English and Mathematics, or equivalent qualifications or relevant practical experience.
• Experience building effective relationships with customers and stakeholders.
• Confidence using Microsoft Excel and Word.
• Strong attention to detail and an understanding of data protection and confidentiality.

Experience in customer data management, contract administration, the energy sector or another regulated environment would be advantageous, but is not essential. We welcome transferable experience from different career paths.

Benefits include: 25 days' annual leave plus bank holidays, a generous pension, reservist leave, season ticket and tenancy deposit loans, tax-efficient schemes, retailer and gym discounts, Occupational Health support and an Employee Assistance Programme.

Ready to bring your organisation, customer focus and attention to detail to UK Power Networks? Apply by 1 November 2026, quoting reference 82921.

For more information and to view the full job description please click apply!

If you have any queries in connection to this vacancy or your application, please contact us at quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.